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contact center

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).

{Call4Peace center customer services include:

* Call Center Services
* Telephone Answering Service
* Custom Message Delivery
* Offsite Receptionist Call Center
* Overflow Reception Call Center
* Live-e-Support Call Center
* Order Taking Call Center
* Help Desk Call Center
* Brochure Fulfillment
* Market Research Call Center
* Telemarketing Call Center
* Emergency Response
* Appointment Booking

* Highly-motivated
* Expertly trained in all aspects of their jobs
* Available at great savings to you
* Comprised of native-born professionals who possess cultural knowledge, familiarity, and sensitivity pertaining to their respective countries and areas of origin|

A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center is considered to be an important element in multichannel marketing.

call center

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services.

Call4Peace Worldwide was founded in 2007 and is a premier global provider of contact center and business process outsourcing solutions.
With over 12 production and sales centers all around the world, Call4Peace Worldwide serves as a contact service company offering the very highest quality services, with extremely economical pricing.

Call4Peace Worldwide has been a global leader in Contact Center solutions for over 11 years, our solutions are used by 33 companies in 22 countries around the world, processing millions of calls each and every day.

Challenge #1: Ensuring your customers have the latest information about your business.
Several industry studies suggest that the most cost effective method of promoting company brands, products and services is when customers call in to your business, while they are in the process of waiting for a live agent. While the customer is waiting it is essential for the information you provide to your callers to be as current as possible. We employ the power of team and the spirit of innovation to provide our clients with flexible applications and speed to market and this winning combination has fueled our rapid growth. facilities including full bi-lingual Spanish and French capabilities as well as access to over 4000 seats in the Philippines.

Contact:
call us # 1.917.484.6430

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Business Process Outsourcing (BPO) (7639)
Accounting : Accounts Payable : Accounts Receivable : Billing : Bookkeeping : Call Center : Claims Processing : Contract Managment : Customer Response : Customer Service : Data Entry : Due Diligence : Event Planning : Fact Checking : Financial Services : HR : Legal Assistance : Logistics : Mailing List Development : Medical Billing / Coding : Medical Transcription : Office Management : Paralegal : Payroll : Printing & Fulfillment : Procurement : Secretarial Support : Staffing : Taxes : Transcription : Word Processing

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